Booking terms.

01About these terms

1. 1.1
   These terms apply to every appointment you book with Brow Ink, online at browink.co.uk or directly with Kaleah. Please read them before you book.
2. 1.2
   Brow Ink is the trading name of Kaleah Fogo, a sole trader, at 153 Wollaton Street, Nottingham NG1 5FW. In these terms, “we” and “us” mean Kaleah Fogo, Brow Ink, and “you” means the person booking and having the treatment.
3. 1.3
   When you book, you accept these terms and our booking policy. Nothing in these terms affects your legal rights as a consumer.

02Your booking

1. 2.1
   When you choose a time online, it is held for you for 15 minutes while you pay your booking fee. Your booking is confirmed when we email you your confirmation.
2. 2.2
   You must be 18 or over to book a treatment.
3. 2.3
   Please give your correct name, email address and mobile number. We use them to send your confirmation, your reminders and your care.
4. 2.4
   Your confirmation email links to your booking, where you can see the details, add it to your calendar and move it.

03Prices and payment

1. 3.1
   Prices are in pounds sterling and are as shown on our website when you book.
2. 3.2
   A £30 booking fee is paid by card when you book a treatment. It secures your appointment and comes off the price of your treatment.
3. 3.3
   The rest of the price is paid on the day, by cash, Klarna or Clearpay. Klarna and Clearpay are subject to their own terms and approval.
4. 3.4
   Patch tests and consultations are free.
5. 3.5
   Card payments are processed securely by Stripe, and we never see your full card number. When you pay your booking fee, Stripe keeps your card on our account. It is only charged as these terms set out.
6. 3.6
   Second sessions and colour boosts are booked and paid for separately, at the prices on our menu.

04Patch tests

1. 4.1
   Some treatments need a patch test first, to check how your skin reacts. When you book one of these, your free patch test is booked at the same time, unless you tell us you have already had one with Kaleah for that treatment.
2. 4.2
   Your patch test must be:

   • Brows, lips and Sunday package: at least 1 week before.
   • Fine line and beauty spots: 24 to 48 hours before.
3. 4.3
   Your treatment can only go ahead after your patch test. If you move your treatment, your patch test moves with it where it needs to.

05Moving or cancelling

1. 5.1
   You can move your appointment free of charge up to 48 hours before it starts, from the link in your confirmation email.
2. 5.2
   If you cancel or move with less than 48 hours’ notice, or do not come to your appointment, your booking fee is kept, as it covers the time set aside for you.
3. 5.3
   Within 48 hours of your appointment, please message Kaleah as soon as you can if anything changes.
4. 5.4
   If you arrive more than 20 minutes late, Kaleah may need to rebook you.
5. 5.5
   If we need to move or cancel your appointment, we will tell you as soon as we can and offer you a new time. If none suits you, your booking fee is refunded in full.

06Before your appointment

1. 6.1
   Before your appointment you fill in a short health and consent form. Please answer honestly, and tell Kaleah before your appointment if anything changes, so she can make sure your treatment is safe for you.
2. 6.2
   Ombré brows are for natural brows only. If you have had your brows tattooed before, book a free consultation first so Kaleah can see them.
3. 6.3
   Cold sores. Kaleah’s advice: take an antiviral such as aciclovir for 5 days before and 5 days after your lip blush, to help prevent a breakout. It’s available on prescription.
4. 6.4
   Kaleah may decide a treatment is not right for you, for example because of your health form, your patch test or earlier work. If so, she will explain why.
5. 6.5
   Our before and after care page explains how to prepare for your treatment.

07Your treatment and results

1. 7.1
   Kaleah carries out every treatment with reasonable care and skill.
2. 7.2
   Semi-permanent makeup fades over time. Results vary from person to person, and depend on your skin, your health and lifestyle, and how you look after it while it heals.
3. 7.3
   A second session is part of ombré brows (4 to 8 weeks after) and lip blush (4 to 6 weeks after), to perfect the shape and colour once your skin has healed.
4. 7.4
   Healing affects your result, so please follow the aftercare Kaleah gives you.
5. 7.5
   Kaleah takes photos of your treatment for your records. She only shares them if you say yes on your health form, and you can change your mind at any time.

08If you are not happy

1. 8.1
   Please tell Kaleah as soon as you can, at kaleah.fogo@outlook.com, so she can look into it.
2. 8.2
   If a treatment is not carried out with reasonable care and skill, the Consumer Rights Act 2015 entitles you to ask us to put it right or, if that is not possible, to a price reduction.

09Our responsibility to you

1. 9.1
   We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill.
2. 9.2
   We do not exclude or limit our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude.

10Your information

Your personal information, including your health form, is looked after as our privacy notice sets out.

11Changes and law

1. 11.1
   We may update these terms. The terms that apply to your booking are the ones on our website when you booked.
2. 11.2
   These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in your local courts.